Chatbots are revolutionizing all industry verticals around the globe. According to learn.g2,
- 73% rate of satisfaction is measured for live Chatbots interacting with users in different businesses.
- It is predicted that by 2020 85% of customer handling and communication will be done by chatbots i.e. without intervention of human beings.
As per Outgrow, 2018, People prefer to use chatbots rather than mobile application for communicating with companies.
Above stats clearly depicts how chatbots are dominating any business process to make easier for customers as well as for sales person.
Why Chatbots for Restaurants?
The trends in the restaurant industry are getting hiked day by day. Online food delivery applications like Zomato, UberEats, Swiggy, FoodPanda and many more have changed the scene of the whole industry. To remain in the competition and keep hold of your customers, you as a restaurant owner needs to think about something new all the time.
And so is the chatbot, which helps interacting with your customers effectively. Continue reading to check the top 5 benefits of Restaurant Chatbot.
Benefits of Restaurant Chatbot
1. 2 way customer engagement
Restaurant website with features like booking a table, online ordering etc. speaks to customers only in one way. Restaurant Chatbots can make this 2 way interaction and more chance of converting customer.
Users can get 24×7 support from restaurants even when none of the staff is available to answer customers. Chatbots can fulfill all their needs and offer appreciable services.
2. Online Food Ordering
One of the most trending things among youth is they prefer ordering food online very often. Couple of taps can bring food home and let enjoy delicious meals at their place with family or friends.
Customers can schedule delivery of the food, so by the time they reach home they get food and satisfy their hunger. Daily orders can be booked and also favorite items can be saved for future orders.
3. Table booking for dine out
Chatbots can help booking a table for dining out with your spouse or family or can book a special table for a date. People can get suggestions and check the status of availability of table at a particular time from bots. Chatbot can book a table for you by taking all required information in minutes and send you confirmation via sms or a call.
Seems interesting? Believe me, it is.
4. AI fashioned restaurant chatbot
AI integrated Chatbots by 2017 are being used in many industries. Artificial Intelligence help chatbot to learn the behaviour of customer which helps in improving user engagement and increase orders by 20%.
Artificial Intelligence help achieving personalised experience for an individual user. Bots can suggest appropriate dishes from their past orders and restaurant selecting behaviour. This can really help in getting more customers to any restaurants.
5. Full-time quality service
Whether it’s midnight 2:00 AM or noon 12:00 PM, users searching for your restaurants will get all time quality services through smart chatbots. Also chatbots will take care how to reply when your restaurant is closed and beautifully manage everything even in your absence.
Customers catch more customers if your service is good and reliable. And chatbots can play a major role in providing the same.
How Skyawave Infotech can help you?
Skywave Info Solutions has a vast experience in building AI and user friendly chatbot for almost any industry. Our dedicated team of chatbot developers can bring up the best path to get more customers by using the latest technology.
Reach us at [email protected] and share your idea with us and we will work hard to to make your customers remain with you and choose you everytime they thought of dining out or ordering food online.